Morning Rant

I work for an attorney. Some of my responsibilities are answering phones and talking to people that wander in off the street without appointments.

When talking to clients, a surprisingly large number refuse to give me either their last name or their phone number. These people usually either tell me "Just tell him it's (first name), he'll know who I am" and "He's got my phone number." The reason that he has your phone number is because I give it to him when he wants to call you.

Usually, I'll give my boss the message with the person's first name, and he'll have no idea who they are. I guess this is attributable to the fact that people that do this have an inflated sense of their own importance anyway.